Terms & Conditions

All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copyright 2020 Maluca and may not be reproduced in any manner without the express written consent of Maluca.

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Maluca reserves the right to refuse the sale and may offer the items again at with the correct information.

Maluca does not guarantee the availability of any items listed. If the item selected for purchase is not available, Maluca will make every effort to contact the customer to notify them of the cancellation.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Maluca shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Maluca shall issue a credit to your credit card account in the amount of the purchase.

Our items are sold as is condition. Jewellery, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewellery while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewellery, especially rings, in situations when abnormal contact is expected.

If an item purchased from Maluca incurs damage, please return it to the store. We will take the item in, review the damage and possible cause with our jeweller, and contact you with an estimate for the repair.

RETURNS

Web returns are eligible for refund or exchange. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.

At Maluca we’ll gladly accept the return of items within 30 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must be accompanied with a copy of the receipt. Special orders, custom jewellery are not eligible for return.

Customers will assume responsibility for return shipping charges. Maluca will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Maluca returns office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all.

RETURN ITEMS TO:

31 Longmere street
Somerset West
Western Cape
7030

FORMS OF PAYMENT:

Visa
Mastercard
PayFast
EFT

BUYING GIFT CARDS:

If you are interested in purchasing a gift card please email sales@maluca.co.za

CHANGES:

If you need to change your order please email sales@maluca.co.za as soon as possible. We are happy to make any changes before your order has been shipped.

SHIPPING:

We ship domestically using The Courier Guy. We offer express and priority mailing services. Rates will be calculated based on weight and destination at time of checkout. Express mail is guaranteed 2 day delivery, while priority mail is 3-5 day delivery.

INTERNATIONAL SHIPPING:

We currently DO NOT ship internationally.

TRACKING NUMBERS:

Once your item has been shipped you will receive an email containing the tracking number for your shipment. Maluca only ships packages Monday through Friday.

PRIVACY POLICY:

At Maluca we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather is only used to learn more about customers so Maluca can better serve you in the future. If changes to this privacy policy are made they will be posted here promptly.