Return and Refund Policy
Shipping
Order processing typically takes 1-2 business day, Monday to Friday. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using Courier Guy.
Free Shipping
We offer free domestic shipping via Courier Guy on orders over R2000. Free shipping transit time will take 2 to 5 business days.
Returns
Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.
The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new.
Any further questions can be directed to returns@maluca.co.za
Return Address
Email returns@maluca.co.za and we will send an appropriate address.
Customers will assume responsibility for return shipping charges. Maluca will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Maluca returns office.
If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.
Our jewelry is sold in as is condition. Jewelry, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewelry while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewelry, especially rings, in situations when abnormal contact is expected.
Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by Maluca.
If an item purchased from Maluca incurs damage, please returnit. We will take the item in, review the damage and possible cause with our jeweller, and contact you with an estimate for the repair.